Thank you for your feedback. We apologize for the inconvenience you experienced and understand your frustration. Our LED bulbs are CE and RoHS certified, which are widely recognized globally. However, IEC certification is a specific requirement in South Africa, and you failed to clarify this before shipment. You did not initially inform us of this IEC certification requirement, so unfortunately, we are unable to provide this certification at this time. According to our previous communication, these items are custom-made for your brand and are non-returnable or refundable according to our policy. To resolve this issue: We are happy to actively assist you in exploring local customs clearance solutions. We are committed to providing high-quality products and services and will work closely with the relevant authorities to resolve this issue as soon as possible.

Thank you for your feedback. We apologize for the inconvenience you experienced and understand your frustration. Our LED bulbs are CE and RoHS certified, which are widely recognized globally. However, IEC certification is a specific requirement in South Africa, and you failed to clarify this before shipment. You did not initially inform us of this IEC certification requirement, so unfortunately, we are unable to provide this certification at this time. According to our previous communication, these items are custom-made for your brand and are non-returnable or refundable according to our policy. To resolve this issue: We are happy to actively assist you in exploring local customs clearance solutions. We are committed to providing high-quality products and services and will work closely with the relevant authorities to resolve this issue as soon as possible.